Terms of Service

BugLove is operated by BUG MAI Co., Ltd., a company registered in Thailand ("BugLove", "we", "us"). Contact: bugmai.co.ltd@gmail.com.

"You" means the person who creates a page (the "owner"). "Recipient" means anyone who opens a page you share.

You choose a template, type names and messages, optionally add up to 10 photos and background music (a BugLove song or a Spotify link), and publish a page with its own link. You can follow when the page was opened, answered and replied to, and you can delete it at any time.

You can try the editor without an account. You must log in to publish or pay.

You can log in with Google, LINE, Facebook, TikTok or an email code. You are responsible for activity under your account and for keeping your device and login secure.

You must be at least 13 years old to use BugLove. Under Thai law the age of majority is 20. If you are under 20, we recommend that a parent or legal guardian agrees to your paid purchases; a purchase made by a minor without guardian consent may be voidable under Thai law, and we may ask for confirmation before processing a refund request or a dispute.

The Free plan lets each account publish one page that stays live for 24 hours, with up to 3 photos, a plain QR code and a small "Made with BugLove" footer.

Paid plans are sold per page by how long the page stays live (3, 5, 7, 14, 30, 60 or 90 days). Every paid plan has the same features; only the duration differs. Buying more days adds them to the page's remaining time. The prices are in Thai Baht (THB) and the exact amount, including any discount or promotion, is shown on the checkout page before you pay. Discount codes and promotions may have limits and may end at any time.

Payment is made by PromptPay or card through Stripe. We never see or store your card number. A purchase is complete when Stripe confirms the payment; for PromptPay this can take a short while after you scan the QR code.

A pack is not a subscription and does not renew automatically.

We refund in full when the service fails because of us, for example you were charged but the page was not created or the link does not work, and we cannot fix it within a reasonable time. Contact us at bugmai.co.ltd@gmail.com with your account and order details.

We do not refund after the link has been shared or opened by a recipient, or after the page has been published and delivered as described, because the service has then been provided. You can try the Free plan and the live preview before paying.

Refunds go back to the original payment method through Stripe. Nothing in this section limits rights you have under mandatory Thai consumer law.

You keep ownership of what you upload or write (names, messages, photos, links, replies). You give us a limited, non-exclusive licence to store, process, resize and display it so we can run your page and show it to the people you share it with. The licence ends when the content is deleted, except for short technical copies in backups.

You confirm that you have the right to use your content and that you have the consent of the people shown or named in it, especially for photos of other people and for including a recipient's name.

Photos are re-encoded and their metadata (EXIF, including GPS location) is removed when you upload them.

You must not use BugLove to create, upload, share or send:

• anything illegal under Thai law or the law where you or the recipient live;
• harassment, threats, stalking, hate speech, blackmail or content meant to frighten, shame or pressure someone;
• any sexual content involving minors, or sexually explicit content sent to someone who did not ask for it;
• impersonation of another person, brand or organisation, or false claims about who you are;
• photos or personal data of other people without their consent;
• spam, scams, phishing, malware, or content that infringes someone's copyright, trademark or privacy;
• attempts to break, overload, scrape or reverse-engineer the service, or to bypass its limits (for example creating many accounts to get the Free plan repeatedly).

We may remove content, disable a page or suspend an account that breaks these rules, with or without notice, and may report illegal content to the authorities. In serious cases no refund is given. To report a page, email bugmai.co.ltd@gmail.com with its link.

A published page is public to anyone who has its link. Search engines are asked not to index it, but we cannot control people you share the link with or where they forward it. An optional passcode adds a lock; choose a passcode you do not use elsewhere and share it carefully.

When a recipient opens, answers or replies, you can see this on your tracking page. You are responsible for telling the recipient or for having a good reason to record these interactions as described in our Privacy Policy.

A page is viewable for the period you got (24 hours for Free, or the purchased days). After that, visitors see a message that the page has ended. For 30 days after that you can still add days. After the 30-day grace period the page content and photos are permanently deleted and cannot be recovered.

Unpublished drafts that are not used may be deleted after about 7 days. You can delete your page and its photos yourself at any time from the tracking page.

BugLove relies on third parties such as Stripe (payments), Google, LINE, Facebook and TikTok (login), hosting, storage and email providers, and Spotify (embedded music player). Their own terms and privacy policies apply to what they do. We are not responsible for their services.

We work to keep BugLove running but do not promise uninterrupted or error-free service. We may change, add or remove features, templates or prices. A change in price does not affect packs you already bought.

BugLove is provided "as is". To the extent allowed by law, we are not liable for indirect or consequential loss, for the reaction of any recipient, or for content created by users. Our total liability for any claim about the service is limited to the amount you paid us for the page concerned in the 12 months before the claim.

Nothing in these Terms excludes liability that cannot be excluded under Thai law, including for intentional wrongdoing or gross negligence.

You can stop using BugLove at any time and can ask us to delete your account (see the Privacy Policy). We may suspend or end access if you break these Terms or the law.

We may update these Terms. The date at the top shows the latest version. If a change is significant we will tell you on the site or by email. Using BugLove after a change means you accept it.

These Terms are governed by the laws of Thailand. Please contact us first so we can try to solve a problem together. If it cannot be solved, the competent courts of Thailand have jurisdiction.

BUG MAI Co., Ltd., Thailand. Email: bugmai.co.ltd@gmail.com.